Prof. (Dr.) Abhishek Vashishth

Assistant Professor

B.Tech. (Rajasthan Technical University; Kota);
Ph.D. (IIM, Trichy)

Prof. (Dr.) Abhishek is a doctoral  in the Operations Management and Quantitative Techniques area at Indian Institute of Management Tiruchirappalli (IIMT). He received his Bachelor of Technology degree (on Director’s Merit List) in Production and Industrial Engineering from the University College of Engineering, Rajasthan Technical University, Kota, India. He has worked as a teaching assistant and tutor for about 2 years at IIMT. He was awarded the commendable research paper award for his thesis proposal at the doctoral colloquium of the 11th ISDSI International Conference. He was also awarded the Highly Commended research article award at Emerald Literati Award (2019) for one of his research article. He is a reviewer for international journals such as International Journal of Quality and Reliability Management (IJQRM) and book publishers such as IGI Global. He has published research articles in various International Journals such as Services Marketing Quarterly, Benchmarking: an International Journal and Total Quality Management & Business Excellence. He has presented his research work at various International Conferences such as SOM, POMS, EurOMA, DSI and ISDSI. Apart from his thesis topic-Integrated Management Systems (IMS) implementation in service SMEs, he works in the area of sustainable operations management, services operations management, behavioral operations and quality management.

  • Vashishth, A., & Chakraborty, A. (2019). Service Research in Asia: Research Paradigm and Productivity. Services Marketing Quarterly, 1-16. [ABDC Classification: B Category]
  • Chakraborty, A., Mutingi, M., & Vashishth, A., (2019). Quality management practices in SMEs: a comparative study between India and Namibia. Benchmarking: an International Journal, 26(5), 1499-1516. [ABDC Classification: B Category]
  • Vashishth, A., Chakraborty, A., & Antony, J. (2019). Lean Six Sigma in financial services industry: a systematic review and agenda for future research. Total Quality Management & Business Excellence, 30(3-4), 447-465. [ABDC Classification: C Category]
  • Isack, H. D., Mutingi, M., Kandjeke, H., Vashishth, A., & Chakraborty, A. (2018). Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia. International Journal of Lean Six Sigma, 9(1), 133-155. [Highly Commended research article award at Emerald Literati Award (2019)]

Published Book Chapter

  • Vashishth, A., & Chakraborty, A. (2018). Measuring the Service Quality of Services: TRADONIC SERVQUAL Model. In E-Manufacturing and E-Service Strategies in Contemporary Organizations(pp. 219-241). IGI Global.
  • Quality Management: Implementation and management of quality practices and certifications, especially in the service industry and Small and Medium Enterprises (SMEs)
  • Behavioral Operations Management: Behavioral aspects of operations management in queues and services with a focus on the retail sector
  • Service Operations Management: Studying service operations from various organizational theoretical perspectives
  • Operations Management
  • Operations Research
  • Quality Practices for Managers (PGP Elective course)
  • Service Operation Management
  • Business Analytics for Managers
  • Empirical Research Methods in Operations Management
  • Best Paper Award in the Future Area Category at the 2019 Doctoral Colloquium of the XXIII Annual International Conference of the Society of Operations Management (SOM 2019)
  • Highly Commended research article award winner at Emerald Literati Award (2019)
  • Commendable Research Paper award for thesis proposal at the Doctoral Colloquium of the 11th Indian Subcontinent Decision Sciences Institute (ISDSI) International Conference (2017)